24-Hour Care

The help desk is available 24 hours a day, 7 days a week, 365 days a year.

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Our technicians make every effort to keep your phone lines operating efficiently. If you are aware of a problem, please let us know as soon as possible.

DIAL 611

To report telephone disruption, downed lines or repair needs, dial 611 anytime of day or night. Servicemen are on duty Monday through Saturday, 8:00 a.m. to 5:00 p.m. Or dial:

Russell County: (270) 343-5111
Casey County: (270) 343-5111
Cumberland County: (270) 433-5111
Adair County: (270) 378-5111

For basic telephone, Internet, wireless or video problems, refer to the DuoCARE section of our website.

DIAL 811

To locate buried cable, call 811. Please help us avoid needless disruptions of telephone service in our community. Before you do any extensive digging or construction on your property or public lands, please call Duo County Telephone for location of our underground line facilities.

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