TV Care

dc UserGuide 180x235

Check out our how-to videos on YouTube about using your DuoCounty Digital TV service, or consult the resources below.

The help desk is available 24 hours a day, 7 days a week, 365 days a year.

Ask Live Chat Online
Questions about your remote control?
Questions about your DVR?
3D-HD how-to
Learn to use our IGuide to find the programs you like.


Online Help Request Form


Latest Local Duo News

Cumberland County Bookmobile Offers Summer AR Testing

The Cumberland County Public Library in cooperation with the Cumberland County School district is offering mobile Renaissance Learning Accelerated Reader (AR) testing this summer from our new…
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Duo Launches HBO® Online Offerings HBO Go® And Max Go®

More Than 2,000 Titles Now Available Online to DuoTV Customers Who Subscribe to HBO, With Over 550 Additional Titles Available to Cinemax® Subscribers Duo County Telecom is happy to announce the…
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Bluegrass Cellular Launches New Customer Self-Help Center

Bluegrass Cellular has launched a new customer self-help center that will more efficiently link customers to the information they need, as well as make it easier for customers to pay their bills.…
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WBKO Notice to Television Subscribers

ABC will not allow us to carry WBKO (Bowling Green ABC) in our market during prime time. ABC programming from other affiliates will be substituted during these periods. Lexington ABC programming will…
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