Bluegrass Cellular Launches New Customer Self-Help Center

Bluegrass Cellular has launched a new customer self-help center that will more efficiently link customers to the information they need, as well as make it easier for customers to pay their bills.

This is part of Bluegrass Cellular’s broader efforts to reform its processes to better serve their customers.  By quickly and efficiently managing account information such as balance and usage, the automated telephone information system will help a customer manage their account and pay their bill 24/7.

Improvements brought by the new help center include:

  • Streamlined, user-friendly customer account information
  • Ready access to helpful information that will empower customers to manage their usage and obtain account information on their own
  • Multiple access points - call anytime from your cellular phone:
    • #PAY              Pay Your Bill
    • #BAL              Account Balance
    • #MOU            Current Data/Text/Voice Usage

 

  • Call toll free from any phone:  1-800-928-2355         Press  *
  • Ability for customers to monitor usage, obtain account balance information, or pay their bill, 24 hours a day, 7 days a week

 

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WBKO Notice to Television Subscribers

ABC will not allow us to carry WBKO (Bowling Green ABC) in our market during prime time. ABC programming from other affiliates will be substituted during these periods. Lexington ABC programming will broadcast in Russell county, while Louisville ABC will appear in Adair and Cumberland counties during prime time. Prime time occurs during various parts of the day and night. WBKO programming will be disrupted abruptly during these periods. WBKO weather alerts will not break in during prime time.

We have worked diligently with ABC affiliates to keep WBKO in our channel lineup, and we were able to reach a compromise in order to continue to offer WBKO to our television customers. We appreciate your business. If you have any questions please call our office.

Programming Notice

As of November 30, 2014, The programmer who provides the G4 channel to Duo County Telecom will be dropping this channel. Therefore we must remove G4 (channel 156) and G4 HD (channel 499) from the Duo County television lineup. 

Duo County Telephone Cooperative Hosts 2014 Annual Meeting

 Annual meeting wide small

On June 3rd, 2014, Duo County Telephone Cooperative members filed in to the Russell County High School Gymnasium for the Cooperative’s Annual Membership Meeting.

Prior to the meeting the members received their annual patronage dividend checks in the mail. The total dividend payout this year was $790,914.30. 2014 which marks the 26th consecutive year that Duo County Telephone has returned dividend checks to their members, totaling nearly $19 million dollars. 

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