On or around March 10th, Duo County Telephone Cooperative will file with the KY Public Service Commission an increase in basic local service rates charged to residential subscribers due to a Federal Communication Commission mandate. With this change, residential rates are proposed to increase from $16 to $18. Business rates are unchanged with this filing. If approved by the PSC, the effective date of this rate change will be June 1, 2016. We anticipate the average residential bill increase being less than 3% while for many of our members, there may be an actual reduction in their bill based on their calling patterns. Subscribers to our optional Area Wide and Community calling plans will no longer be billed for those services and will have immediate reduction in their telephone bill.
With this change all calls to area codes 270, 364 and 606 will become local calls providing a significant larger local calling area for all of our members. Please see map showing expanded local calling scope for Duo Telephone customers.
This increase is mandated by recent changes enacted by the Federal Communications Commission which set minimal local service rate levels as a condition of continued receipt of federal high cost support that allows Duo to deploy fiber optic facilities and support advanced voice and broadband services. Because this support is vital to the economic health of our community, Duo had no choice but to request this rate increase.
You may examine this application at the offices of Duo Telephone located at 2150 North Main Street, Jamestown, Kentucky 42629 during regular business hours or at the offices of the Kentucky Public Service Commission located at 211 Sower Boulevard, Frankfort, Kentucky, Monday through Friday, 8:00 a.m. to 4:30 p.m., or through the commission’s Web site at http://psc.ky.gov.
Comments regarding the application may be submitted to the Public Service Commission through its Web site or by mail to Public Service Commission, Post Office Box 615, Frankfort, Kentucky 40602. Rates contained in this notice are the rates proposed by Duo but the Public Service Commission may order rates to be charged that differ from the proposed rates contained in this notice.
You may submit a timely written request for intervention to the Public Service Commission, Post Office Box 615, Frankfort, Kentucky 40602, establishing the grounds for the request including the status and interest of the party. If the Commission does not receive a written request for intervention within thirty (30) days of initial publication or mailing of this notice, the Commission may take final action on the application.
There are a growing number of online services that act as though they are an official payment portal for Duo County Telecom services.
Please DO NOT USE any online payment service that charges you a fee. Duo County offers our online payment absolutely free and the portal for making these payments is available only through the official Duo County Telecom website at duo county.com.
If you don’t already have an account set up, you can sign up for Duo County’s E-Bill. It is quick, easy, and FREE! You can sign up online at ebilling.duotel.com, or just call our office at 270 343-3131, 270 378-4141or 270 433-2121 from the phone line that you have with us. We will then return your call to obtain your email address and password. Then you or anyone that you give your email address and password to, will be able to access your account information online.
This service will allow you to pay your bill online with an E-check or with your credit or debit card. You will have a record of your billing and payment history, and you will still receive a paper bill unless you request otherwise.
Make sure you aren’t being scammed. If you have any questions at all, call one of our numbers listed above.
These are the official home page and login page for Duo County Telecom's free online bill payment.
Tom Preston, Duo County Telecom's executive vice-president and CEO, announces Lightspeed G at the Russell County Chamber of Commerce luncheon hosted by Duo County.
Duo County Telecom has completed installing major portions of a new, state-of-the-art fiber-optic network that provides remarkably fast Internet service to homes in portions of Russell County and businesses within Jamestown, Russell Springs and Columbia.
Jamestown, Russell Springs and Columbia, are three of the first gigabit Internet communities in Kentucky and join just a few dozen gigabit communities across America.
The new service, named Lightspeed G, provides Internet speeds of up to 1,000 megabits per second (mbps) – or one gigabit – to Jamestown, Russell Springs, Columbia and Russell County’s two business parks. Lightspeed G is available in those areas immediately and it will be offered to businesses and residents in other areas of Russell County as the network is expanded.
Lightspeed G will provide download speeds of 1 Gbps, which is more than 100 times faster than Duo County’s current standard Internet service. While the obvious benefits of this speed include extremely fast movie downloads and rich online games, Russell County businesses that need to access cloud resources and download and transmit large data files will experience immediate results.
“Lightspeed G is an amazing advancement in the speed of Internet service available to residents of Russell County,” said Tom Preston, executive vice-president and CEO of Duo County Telecom. “More importantly, Lightspeed G provides an economic development tool that will enable existing business sectors like automotive manufacturing and healthcare to grow their reach and scope of operations by taking advantage of Duo County’s innovative technology.”
“We are excited by what is developing in the handful of communities nationwide that offer gigabit Internet services and look forward to pursuing what it can mean right here in our own communities.” Preston said. “Educational institutions in some of the rural areas are beginning to offer classes that have never been feasible in their small communities before. Healthcare facilities are beginning to provide immediate access to specialized care that just wasn’t possible. And some communities are being recognized for recruiting, launching and growing entrepreneurs in advanced technology and information fields.”
In 2010 Duo County Telecom announced it would begin building a fiber-optic network that would deliver lightspeed data signals to homes and businesses. Lightspeed G is made possible by a state-of-the-art network that contains three things: 1) all-fiber delivery, 2) cutting-edge network equipment, and 3) a solid path to the Internet backbone that can carry exponentially larger amounts of data than most services in the United States carry today.
The Cumberland County Public Library in cooperation with the Cumberland County School district is offering mobile Renaissance Learning Accelerated Reader (AR) testing this summer from our new bookmobile.
Mobile AR testing is made possible by a donation from Duo County Telecom. Duo County is providing a Bluegrass Cellular 4G wireless router and data service during the summer as a test model for this very important program. Duo County Director of Marketing Eric West indicated, “We are always ready to help support the youth in our communities. … Glad we can help out and give you a test drive of this mobile technology for future mobile testing convenience.”
Your public library is excited to provide this new capability to our summer readers and we hope that students will use this opportunity to KEEP ON READING this summer.
Questions about the bookmobile travel schedule and where you will be able to meet the bookmobile to take an AR test can be answered by calling the public library at 270-864-2207.
More Than 2,000 Titles Now Available Online to DuoTV Customers Who Subscribe to HBO, With Over 550 Additional Titles Available to Cinemax® Subscribers
Duo County Telecom is happy to announce the launch of HBO’s authenticated online video destinations, HBO GO® and MAX GO®. Duo TV customers who subscribe to HBO and/or Cinemax will now have free, unlimited access to the corresponding online services at any time, on any computer in the U.S. with a high-speed Internet connection as well as iPad®, iPhone®, iPod touch® and select Android™ devices. HBO subscribers can enjoy even more ways to watch on Apple TV®, Google Chromecast, Xbox 360®, Samsung® Smart TVs, Roku®, Kindle Fire and PlayStation®3.